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DELIVERY AND RETURNS:

FREE DELIVERY

This option is only available for deliveries to the BR2 postcode Minium spend requirement £20.

UK Mainland

There is a delivery fee of £3.99 for UK Standard delivery posted using Royal mail recorded (Orders placed at the weekend will be processed on the monday). 

We aim to despatch your order within 48 hours.

UK Next Day

There is a delivery fee of £9.99 for UK Next Working Day Delivery, orders must be placed before 1pm for next day delivery. (Excludes Weekends, Orders placed before 1pm on a friday will be delivered on the monday, Orders placed on a Saturday/Sunday will be processed on the Monday for delivery on the Tuesday)

We send via Royal Mail special delivery service.

 *Some remote parts of the country particularly some parts of Scotland may incur additional delivery costs and delivery time, if this is the case we will notify you as soon as is reasonably possible.

EUROPE Tracked

There is a delivery fee of £14.99 for items up to the max weight of 1KG tracked service, if your items exceed this weight we will notify you as soon as possible with the additional costs. If you do not wish to continue at the additional quoted price we will process a refund. (estimated delivery upto 14 working days, to a maximum of 25 working days, please allow extra time if placing your order coincides with UK public holidays )

WORLDWIDE Tracked

There is a delivery fee of £19.99 for items up to the max weight of 1KG tracked service, if your items exceed this weight we will notify you as soon as possible with the additional costs. If you do not wish to continue at the additional quoted price we will process a refund. (estimated delivery 14 working days, to a maximum of 25 working days, please allow extra time if placing your order coincides with UK public holidays)

 

RETURNS:

 

ONLINE ORDERS

In accordance with the distance selling regulations you have the right to be able to cancel your online order purchase,  you must notify us within 14 days from the date you receive your goods. Items must then be returned for a refund * within 14 days from date of written notification and must be returned in full saleable condition (which is at our discretion), unworn, odour free with original labels/swing tags still attached, unused in original boxes and packaging, we will not accept returns of non faulty items which do not comply with these conditions.

Items on our website which are detailed as clearance are non - returnable these items have been massively discounted to clear

The cost of any returns will be the customers responsibility (unless deemed to be faulty), we advise you to return goods by recorded (signed for) delivery and keep proof of postage.

Refunds are processed within 14 days from when the goods are received back to us - refunded back to the original purchase method.

**Any Non faulty item returned will be refunded less the original delivery cost.

To cancel your order and notify us of a return, please contact us in writing at:

info@maisieandfrank.com

We will issue you with a returns authorisation number which must be placed on the outside of the parcel and noted on the returns form which we will email to you to include with your return item.

These terms and conditions do not affect your statutory rights.

For full information please see our full terms and conditions Click Here.