DELIVERY AND RETURNS:

UK Mainland

There is a delivery fee of £3.99 for UK Standard delivery posted using Royal mail recorded (Orders placed at the weekend will be processed on the monday). 

We aim to despatch your order within 24 hours.

UK Next Day

There is a delivery fee of £9.99 for UK Next Working Day Delivery, orders must be placed before 1pm for next day delivery. (Excludes Weekends, Orders placed before 1pm on a friday will be delivered on the monday, Orders placed on a Saturday/Sunday will be processed on the Monday for delivery on the Tuesday)

We send via Royal Mail special delivery service or via courier.

 *Some remote parts of the country particularly some parts of Scotland may incur additional delivery costs and delivery time, if this is the case we will notify you as soon as is reasonably possible.

EUROPE Tracked

There is a delivery fee of £14.99 for items up to the max weight of 1KG tracked service, if your items exceed this weight we will notify you as soon as possible with the additional costs. If you do not wish to continue at the additional quoted price we will process a refund. (estimated delivery 7-14 days)

WORLDWIDE Tracked

There is a delivery fee of £19.99 for items up to the max weight of 1KG tracked service, if your items exceed this weight we will notify you as soon as possible with the additional costs. If you do not wish to continue at the additional quoted price we will process a refund. (estimated delivery 14 days)

COLLECT FROM STORE:

There is also the option at checkout to choose ‘collect from store’ items will be ready for collection the next working day, unless notified otherwise.

If you choose to collect from store it is important you check the goods when collecting to ensure they match your order and are to your satisfaction, if you are unhappy with your online purchase on collection a refund can be issued, once you have collected your purchase and taken from the store it is then only eligible for exchange within 14 days inline with our in store policy (Terms apply please see our full T&C's for our instore policy).

RETURNS:

ONLINE / MAIL ORDER / TELEPHONE ORDERS

In accordance with the distance selling regulations you have the right to be able to cancel your online - mail order - telephone order purchase,  you must notify us within 14 days from the date you receive your goods. Items must then be returned for a refund * within 14 days from date of written notification and must be returned in full saleable condition (which is at our discretion), unworn, odour free with original labels/swing tags still attached, unused in original boxes and packaging, we will not accept returns of non faulty items which do not comply with these conditions.

Items on our website which are detailed as clearance are non - returnable these items have been massively discounted to clear

For returns please complete and include the returns form which you would have received in with your goods.

The cost of any returns will be the customers responsibility (unless deemed to be faulty), we advise you to return goods by recorded (signed for) delivery and keep proof of postage.

Refunds are processed within 14 days from when the goods are received into our shop - refunded back to the original purchase method.

**Any Non faulty item returned will be refunded less the original delivery cost.

 

To cancel your order and notify us of a return, please contact us in writing at:

Maisie and Frank

1 Station Buildings, Station Approach, Hayes, Bromley, Kent, BR2 7EN

Or by email: info@maisieandfrank.com

These terms and conditions do not affect your statutory rights.

For full information please see our full terms and conditions Click Here.